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Stock Status
Our products will either show as "In Stock " (with number of items in stock) or "Product Out
of Stock" - this is our live stock situation.
Occasionally stock may alter whilst you place an order. If this happens, we will notify you as quickly as possible.
Getting in Touch
eSupport
We now use an online knowledge base and support ticket system for all general, technical and support enquiries. This is a very efficient way of getting a priority response, and ensures we answer your questions quickly and fully.
We can answer questions regarding....
Technical issues
Order returns
Stock and delivery enquiries
General enquiries
Trade enquiries
All support ticket queries are given a priority response. During office hours you can expect a response within 2 hours, most within the hour. Out of office hours, support tickets are handled in order of priority and you can expect a response within 1 working day.
Schools, Universities and Government ordering
Just fax or email a scan of your official signed purchase order, and we will process your order for you, no need to open an account.
Please ensure that you provide an email contact on your purchse order form.
Fax your Purchase order to 0871 7142628
Urgent Telephone Support
Our telephone call back service is for customer use only
Our telephone call back service is provided for those customers who have not been able to find an answer to a question via our knowledge base or via an official ticket , contacting us via our support system reduces our costs, keeping our product prices competitive. However we understand that sometimes you need to talk to us direct, we are always happy to call our customers back when you leave a contact number via a new support ticket.
If you are unsure about our stock situation, every product page shows our current stock situation, and is updated live as products change. If an item is in stock, the product page will indicate an in stock position, including the number of items currently available for order.
Sales Enquiries, and General/technical questions should be directed to our support ticket system,
Note: Phone call back support is provided 10am to 4pm Monday to Friday. Calls may be recorded to ensure we provide the best service to you.
If you require a prompt call back to help you with your order, please let us know the item you wish to order, and your telephone number and we will call you back. To leave us these details please open a support ticket
If you urgently require call back, please state this in your ticket.
For customers that have an urgent enquiry regarding delivered items, please see this knowledgabse. Urgent Contact
Mailing Address: For official communications.
Address
PLEASE NOTE,This is our distribution address, and not all returns are due to this address, we require some to be returned to our suppliers or distributors. Any unauthorised mail or returns sent to this address without prior arrangement will be refused. Returns are handled by our RMA system
Arista Computers
Customer enquiries
Unit 3, Bellingham Way
New Hythe Business Park
Aylesford, ME20 7HP.
United Kingdom
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